Privacy policy

Last updated:

Dec 12, 2025

This Privacy Policy explains how we (“we,” “our,” or “TheCozyDeck”) collect, use, and protect information when you use the CozyCafe Twitch Extension (the “Extension”).

1. Information We Collect

We collect information to provide a better experience and improve our Services. The types of data we collect include:

a. Information You Provide

  • Account Information: Twitch username and user ID as provided by Twitch when you use the Extension.

  • Communications: Messages or support inquiries you send to us via Twitch chat or support channels.

  • Uploaded Content: Any images, avatars, or other files you provide within the Extension (e.g., for overlay display).

b. Information We Automatically Collect

  • Usage Data: How you interact with the Extension, such as which features are used, time spent, and preferences selected.

  • Device Information: Browser type, operating system, and device identifiers.

  • Cookies & Tracking: We use cookies and analytics tools (like Google Analytics) to monitor usage trends, improve the Extension, and ensure reliability.

c. Information From Third Parties

  • Twitch provides limited data through its API, such as bits and channel information.
    Payment or analytics providers may share aggregated, non-identifiable data

2. How We Use Your Information

We use collected information to:

  • Operate and maintain the Extension.

  • Improve performance, reliability, and user experience.

  • Display overlays, alerts, and other interactive features.

  • Respond to support requests and inquiries.

  • Send product updates or announcements.

  • Analyze usage trends and Extension performance.

  • Comply with legal obligations and enforce our Terms of Service.

3. How We Share Your Information

We do not sell or rent your personal information.
We may share information only in these limited cases:

  • Service Providers: With trusted vendors who help us operate the Extension (e.g., hosting, analytics, Twitch APIs).

  • Legal Compliance: When required by law, regulation, or government request.

  • Business Transfers: In case of a merger, acquisition, or sale of assets, user data may be part of the transaction.

  • Your Consent: When you explicitly authorize us to share your information.

All third parties are required to protect your data and use it only for the intended purpose.

4. Data Retention

We retain your information as long as your Twitch account is active or as necessary to operate the Extension.
You may request deletion of your data by contacting us at contact@thecozydeck.com. Some data may be retained for legal obligations or to enforce agreements.

5. Data Security

We implement industry-standard security measures to protect your data, including:

  • Encryption (HTTPS/TLS) for all transmitted data.

  • Secure data centers and backup systems.

  • Access controls and authentication mechanisms.

While we work hard to safeguard your data, no online system is completely secure. You share information at your own risk.

6. Your Rights and Choices

Depending on your location, you may have the following rights:

  • Access and obtain a copy of your data.

  • Request correction or deletion of your personal information.

  • Object to or restrict processing of your data.

  • Withdraw consent to marketing communications.

To exercise these rights, contact us at contact@thecozydeck.com.
We’ll respond within a reasonable timeframe.

8. Third-Party Services

The Extension may interact with Twitch APIs or other third-party services (e.g., payment or analytics providers). We are not responsible for their privacy practices. Please review their privacy policies before connecting.

9. Children’s Privacy

The Extension is not directed to children under 13 (or under 16 in some jurisdictions). We do not knowingly collect data from minors. If we discover such data, it will be deleted promptly.

10. International Data Transfers

Using the Extension may result in your data being transferred to servers outside your country. We ensure all transfers comply with applicable data protection laws.

11. Updates to This Policy

We may update this Privacy Policy periodically to reflect new features, laws, or security updates.
The latest version will always be available on this page with the effective date updated above.

12. Contact Us

If you have any questions or concerns about this Privacy Policy or how we handle your data, contact us at: contact@thecozydeck.com